Privacy Policy

When you visit our website, certain information is collected automatically to help us improve your browsing experience, operate our website securely and better understand how customers use our services.

This information may include:

• IP address
• Browser type and device information
• Time zone and approximate location
• Pages viewed and time spent on our website
• Referring websites and browsing activity
• Cookies and similar technologies stored on your device

We use cookies, pixels, web beacons and similar technologies to improve website performance, analyse visitor behaviour and, where you have provided consent, personalise advertising.

When you place an order, subscribe to our mailing list, create an account or contact us, we may collect:

• Name
• Billing and delivery address
• Email address
• Telephone number
• Order history
• Information relating to your enquiry
• Payment information necessary to complete your purchase

Payment information is processed securely by Shopify Payments and/or our authorised payment providers. NAATKA does not store or have access to your full payment card details.

We use your personal information to:

• Process and fulfil your orders
• Arrange delivery of your purchases
• Communicate with you regarding your order
• Respond to customer enquiries
• Prevent fraudulent or unauthorised transactions
• Improve our website, products and customer experience
• Send marketing communications where you have chosen to receive them
• Comply with our legal and regulatory obligations

You may unsubscribe from marketing communications at any time by selecting the unsubscribe link within our emails or by contacting us directly.

Our website is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products and services online.

Shopify securely stores your order information and processes certain personal data required to operate our online store and complete your purchase.

We also work with carefully selected third-party providers who process personal information on our behalf where necessary, including:

• Shopify Payments and authorised payment providers
• DHL (delivery services)
• Klaviyo (email communications and marketing, where consent has been provided)
• Google Analytics
• Google Ads
• Meta Pixel (where applicable)

These providers are required to process your information securely and in accordance with applicable data protection laws.

We never sell your personal information to third parties.

Our website uses cookies and similar technologies provided by Shopify and selected third-party partners to:

• Enable essential website functionality
• Remember your preferences
• Analyse website performance
• Improve your shopping experience
• Deliver relevant advertising where you have given your consent

You can manage or withdraw your cookie preferences at any time through your browser settings or our cookie preferences banner. Please note that disabling certain cookies may affect the functionality of our website.

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where applicable
• Restrict or object to certain processing
• Withdraw consent to marketing communications at any time
• Request a copy of the personal information we hold about you

To exercise any of these rights, please contact us using the details below.

We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, misuse, loss or disclosure.

Whilst we take reasonable precautions to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations or the services we use.

Any changes will be published on this page and will take effect immediately upon publication.

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact our Customer Care team:

Email: customercare@naatka.co.uk

NAATKA

Company details, including our registered office address and company registration number, will be updated on this page as required by applicable law.