Delivery & Returns

We currently ship within the United Kingdom and to selected international destinations using DHL.

Orders are processed Monday to Friday, excluding UK public holidays. We aim to dispatch in-stock orders within 1-3 business days of receiving your order. During periods of high demand, dispatch times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your DHL tracking information.

Please ensure that your delivery address is correct when placing your order. NAATKA cannot accept responsibility for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information provided at checkout.

While we work closely with our delivery partners, delivery times are estimates only and may occasionally be affected by circumstances beyond our reasonable control, including adverse weather, customs procedures, transport disruption, or other unforeseen events.

Risk in the goods passes to you once your order has been delivered to the delivery address provided and accepted by the recipient.

Orders delivered outside the United Kingdom may be subject to import duties, customs charges, VAT, or other local taxes.

These charges are determined by the destination country's customs authority and are the responsibility of the customer. NAATKA has no control over these charges and they are not included in the purchase price or shipping costs unless otherwise stated.

Any delays caused by customs clearance are outside of our control.

If you wish to return your order, please contact our Customer Care team at customercare@naatka.co.uk within 14 days of receiving your order.

Returned items must be:

• Unworn, unused and in their original condition.
• Returned with all original tags attached.
• Returned in their original packaging where reasonably possible.

Customers are responsible for arranging and paying the cost of returning unwanted items. We recommend using a tracked delivery service, as NAATKA cannot accept responsibility for returns that are lost or damaged during transit.

Once your return has been received and inspected, any refund due under your statutory rights will be processed to your original payment method within the applicable legal timeframe.

We do not currently offer exchanges. If you require a different size, we recommend placing a new order, subject to availability.

If your order arrives faulty, damaged, or you have received an incorrect item, please contact our Customer Care team at customercare@naatka.co.uk as soon as reasonably practicable, quoting your order number and including photographs where possible.

Where a product is confirmed to be faulty, damaged, or not as described, we will provide an appropriate remedy in accordance with your statutory rights.

If you have any questions regarding delivery or returns, please contact our Customer Care team at customercare@naatka.co.uk.